Incident Investigation & Facilitiation

TapRooT Investigation & Root Cause Anaylsis system

Hillwood Training offer Incident Investigation Services using the TapRooT® Investigation and Root Cause Analysis system. Experienced personnel can facilitate an investigation to find the root causes and recommend corrective actions for injuries, accidents, equipment failure, near misses or system failure.  We can assist proactively in improvement projects and audits in order to stop an incident/failure before it occurs, improve productivity or solve a difficult process issue.

TapRooT® is the RCA tool of choice for many multi-national companies & govt departments including, Rio Tinto, Exxon Mobile, ConocoPhillips, Woodside Petroleum, Santos, Ensign, Qantas, Australia Defence Forces and numerous hospitals, utilities and councils.

There are many instances where it is advantageous to seek external assistance from a qualified independent third-party expert such as when:

  • It is likely an incident will lead to legal proceedings

  • An investigation is being conducted to resolve a customer dispute

  • An investigator is inexperienced and would gain further skills with expert assistance

  • Mediation is required for group discussions

  • An incident is controversial in nature

  • Auditing internal investigation processes to provide feedback for quality assurance

  • A business does not have the time or resources to conduct an investigation internally.

Our Investigators have over 30 years’ experience in heavy industry including steel, mining, rail and gas. They are certified Root Cause Analysis Instructors & Investigators (following intensive training in the US,  & Australia) and have conducted investigations such as the following all over Australia.

  • Fatalities

  • Truck rollover

  • Conveyor collapse

  • Coal reclaimer collapse

  • Conveyor motor failiures

  • Mobile equipment fires

  • Non reporting of reportable incident

  • Electric protection failure

  • Failure to isolate HV

  • Engine over-revving in methane enriched environment

  • U/G lifting point failure

  • Near miss collision

  • Audit Investigation Systems

  • Audit Maintenance day

  • Equipment falling / collapsing

  • Electric Shock

  • Fall from height

Contact Us to talk about investigator availability on

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